Member Support
What is Crohn's Connect?
Crohn's Connect is a social network that empowers people living with crohn's disease. We make it easy to start conversations, share treatments, read and post product recommendations, and much more. We provide tools for our members to discuss the topics that they are passionate about. While the content is important, it is the sharing of a news story, the discovery of the latest treatments and the conversations between members that sets us apart. Crohn's Connect is owned and operated by Alliance Health. Our mission is to create social health networks that connect people to support communities for a growing number of health conditions. Don't navigate the system on your own. Sign up, meet others, take charge.
Do I need anything special to use it?
All you need is an internet connection and a valid email address. Once you have completed our quick registration, you can begin using the site.
How do I choose a nickname?
When you register for the site, you will be asked to select a nickname. This is how people will know and address you on the site. While some members use their real name as their nickname, others choose an alias that provides them with anonymity.
How do I post a profile picture?
When you register for the site, you will have the opportunity to add a picture to your profile. If you have already signed up, but skipped that step of the registration process, you can add a picture from your profile page. Click on the My Profile tab in the upper right corner and choose the Update My Picture link next to your picture.
How do I follow someone?
Click on the name or picture of any member to visit their profile. Then, choose the 'Follow' link by their picture. You’ll be able to see that person’s activity in your profile activity feed. Use the Mingle Machine tool to find new people to follow.
How do I meet and make friends?
First, you follow them. Click on the name or picture of any member to visit their profile. Then, choose the ‘Follow’ link by their picture. If that member chooses to follow you back, then you become friends! Once you’re friends with someone, you can see their activity in your profile activity feed and contact them via the community inbox. Your friends are listed under the 'Friends' tab near the upper-right corner of the page. Use the Mingle Machine tool to find potential new friends.
Can I stop following someone?
Yes, of course. Choose the 'Unfollow' link on their profile near their picture. Updates of each other's activities will stop. Community and patient advocates that help us monitor and maintain the site cannot be removed from your follow list.
Can I block someone from following me?
Yes. If you no longer want a member to follow you, click on the “Block” icon on their profile. The member will be blocked from viewing your non-public information, including status and activity updates. Note: They will still be able to view publicly available information like your comments on a discussion thread. Community and patient advocates that help us monitor and maintain the site cannot be blocked.
Can I delete people from my friends list?
Yes. Choose the 'Unfollow' link in your friends list or on their profile under their picture. Updates of each other's activities will stop and you will no longer be able to contact each other via the community inbox. Community and patient advocates that help us monitor and maintain the site cannot be removed from your friends list.
What are inbox messages?
Inbox messages are private messages sent from one community member to another. You can only send an inbox message to people in your friends list.
Who can view my activity?
You have complete control of how you appear on the site and who can view your activity. Your friends receive updates of your activity, whether it's a new posting or uploading a photo. However, your profile is not public. Only community members can access your profile page.
Will Google or other search engines index my activity?
Yes. Google and other search engines take a snapshot of the content that is published in the discussion boards and other content areas on Connect, which makes it searchable by the public. Your profile page, health interests and contact information remain hidden from the search engines. if you are concerned about content being attributed to you, simply eliminate any personal identifying information by selecting a username that provides anonymity. Additionally, you may add a profile picture that does not contain your image or likeness. You also always have the option to post anonymously.
How do I manage my privacy settings?
Your privacy within this community is 100% in your control. Sign in to the site and go to your profile page. From here, click on the Privacy & Settings tab to view and manage what information you share with the community.
How do I unsubscribe from email?
With the Privacy & Settings tab on your profile page, you can turn off email notifications for inbox messages, friend invites, etc.
Why are accounts suspended?
Accounts are suspended for terms of use violations or spam investigation.
Frequently Asked Questions
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